Chris Higgins, senior vice president of project planning at Bank of America's Services Division in Virginia, says, "It is so important to give everyone credit. I always try to find out who is going above and beyond the call of duty. My team is usually spread out over the country, so I wander over the telephone wires or pop in unexpectedly on conference calls. It is not a huge effort; it mainly takes discipline, but has tremendous payoff."1001 Ways to Reward Employees
Bob Nelson
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