
For Roosevelt knew, as all leaders know, that the royal road to a person's heart is to talk about the things he or she treasures most.
The genial William Lyon Phelps, essayist and professor of literature at Yale, learned this lesson early in life. "When I was eight years old, and was spending a weekend visiting my Aunt Libby Linsley at her home in Stratford on the Housatonic, " he wrote in his essay on Human Nature, " a middle-aged man called one evening, and after a polite skirmish with my aunt, he devoted his attention to me. At that time, I happened to be excited about boats, and the visitor discussed the subject in a way that seemed to me particularly interesting. After he left, I spoke of him with enthusiasm. What a man! My aunt informed me he was a New York lawyer, that he cared nothing whatever about boats - that he took not the slightest in the subject. 'But why then did he talk all the time about boats?'
"'Because he is a gentleman. He saw you were interested in boats, and he talked about the things he knew would interest and please you. He made himself agreeable.'"
And William Lyon Phelps added: "I never forgot my aunt remark."
Source: How to Win Friends and Influence People by Dale Carnegie
No comments:
Post a Comment